Operations Specialist I - Equity Title Services
Company: First Citizens Bank
Location: Raleigh
Posted on: May 7, 2024
Job Description:
Overview: This Operations Specialist position on the Equity
Title Services team completes real estate title searches on 1-4
family dwellings. Facilitates processes and associate workflow
while ensuring compliance with all applicable regulations and
policies. Maintains records or systems crucial for business
operations. Answers inquiries and resolves issues, updating
department records or systems accordingly, in alignment with
service standards and business Responsibilities:
- Service - Answers inbound communications to service accounts,
fulfill requests, or address issues. Determines target needs and
provides resolution while maintaining a high standard of service
while completing title searches for branch closings.
- Operational Support - Performs various operational tasks that
occur during customer, vendor, and associate inquiries. Streamlines
the workflow for other associates within the business unit through
operational activities. Communicates with title search vendor for
completion of title work. Works to resolve any issues regarding
title searches with the branch.
- Documentation - Handles standard documentation associated with
daily activities, which may include processing, reviewing, or
distributing materials. Maintains and updates department records
either physically or within a system.
- Business Proficiency - Provides knowledge in area of work.
Reviews and maintains knowledge of any laws, regulations, and
policies that affect specific job duties to produce work that is
accurate, efficient, and compliant. Utilizes product, system, or
process familiarity to resolve problems and handle customer
requests Qualifications: High School Diploma or GED and 1 years of
experience in Clerical or administrative Additional Preferred
Qualifications
- Microsoft Office experience
- Research/analytical skills (i.e. ability to review title
searches)
- Ability to work in a fast paced production environment
- Experience with reviewing documents for real estate
closings
- Ability to multitask and meet Service Level Agreements
Keywords: First Citizens Bank, Danville , Operations Specialist I - Equity Title Services, Accounting, Auditing , Raleigh, Virginia
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