Health Information Clerk
Company: Triad Adult and Pediatric Medicine, Inc
Location: Greensboro
Posted on: February 19, 2026
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Job Description:
Job Description Job Description Position Summary: The primary
purpose of this position is to maintain the patient medical records
in an accurate and orderly manner, which is consistent with the
policies and procedures established by the organization. Job
Responsibilities: Using EHR software, accurately index and file
scanned documents and information into patient’s electronic medical
record. Interacts with requestors to identify medical records
needed for patient care, review, billing, or release of
information. Prioritize release of information requests, retrieves
medical records from active and inactive and interdepartmental
locations, electronically tracks and delivers records in accordance
with established procedures. Handles all requests and inquiries for
patient health information whether received via mail, fax, phone,
or in-person. Verifies the patient identity and confirms that the
authorization is valid. Ensures the requesting party has a legal
right to request a patient’s medical information. Provide excellent
customer service by being attentive and respectful; insures
understanding of customer request and follows-through as promised;
and being proactive in identifying client concerns, or problems.
Helps resolve customer service matters in a polite manner. Access
computerized patient record and/or other computer systems for
patient information needed for faxing and for other requestors of
the medical record. Performs clerical tasks and chart assembly as
needed. Monitor and process medical record and scanner/filer tasks
Protect the confidentiality of patient’s personal, financial, and
medical information. Enters data into the “release of information”
log. Performs other duties as assigned. Assist QI department with
chart audits from insurance companies. Updates Medical records
transfer log. Request medical records from other doctor’s offices
and hospitals, as needed. Scan medical histories, lab reports, and
other incoming paperwork, denoting appropriate chart number on the
items being filed in Electronic Records System. Receives and
distributes incoming and outgoing interoffice mail and US postal
mail. Receives and distributes all incoming faxes. Backup other
sites as needed to account for shortages. Process subpoena request
for medical records. HIPAA compliant Performs other duties as
assigned. Minimum Qualifications: High school diploma and one year
of medical or general office experience preferred. Must be
proficient with Microsoft applications. Strong interpersonal skills
are necessary. Must have the ability to plan, organize and complete
assignments. Must have a working knowledge of computers. Must have
the ability to deal tactfully with hospital personnel and
physicians. Preparation and Training: Job duties require a high
school education with additional specialized courses in medical
terminology. Must have a working knowledge of billing codes, data
processing equipment, computers (Excel, word processing),
telephones, and such typical office machines and equipment. Must
maintain effective written and oral communication/English skills.
Must maintain a current NC drivers license for outside travel.
Experience in HER (required).
Keywords: Triad Adult and Pediatric Medicine, Inc, Danville , Health Information Clerk, Administration, Clerical , Greensboro, Virginia
