Senior IT Support Engineer
Company: Honeywell
Location: Raleigh
Posted on: April 24, 2024
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Job Description:
Join a team recognized for leadership, innovation and diversity
-Duties and Responsibilities: -
Provide business insights to meet productivity, financial, quality,
and customer satisfaction goals.
Partner with the client, trade allies, Program staff, and Centers
of Excellence to meet program deliverables, overcome obstacles in
the rebate process and enhance the customer experience.
Oversee team of Inside Sales Reps (rebate processing), balance
workloads, train, coach, dispatch, and support.
Minimize defects, implement corrective and preventive actions
(process, procedures, technology)
Analyze data and performance trends, develop weekly and monthly
reports and presentations
Drive continuous improvement initiatives, develop standard
operating procedures and tools which may include scripts, talking
points, work instructions
Coordinate financial deliverables associated with invoicing and
rebate payments
Support new program development including requirements gathering,
design, user acceptance testing, and collaboration with Software
Development teamMust Have:
Experience leading Service Teams / dispatch, scheduling.
Proficiency using Microsoft Excel and Powerpoint
Comfortable working with
people in a team environment and possess impeccable customer
service skills
with the ability to work with both internal and external customers
-We Value: -
Significant experience applying best practices in Customer &
Product Support
Organizational skills, reliability, dependability, with acute
attention to detail and high quality standards.
1-2 years' experience with customer/client reporting.
Ability to take initiative and work with limited direction.
Solid writing skills in either writing proposals or
delivering/development of work plan summaries.
Strong communication skills, written and verbal.
Solid presentation skills, a plus.
Professional experience in the energy efficiency, public policy,
environmental consulting, or market research fields is desirable,
but not required.
Experience with Salesforce reporting or general report development
on other platforms, also a big plus.Additional Information
Keywords: Honeywell, Danville , Senior IT Support Engineer, Engineering , Raleigh, Virginia
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