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Sr Field Support Engineer

Company: rockwell automation
Location: Danville
Posted on: December 8, 2018

Job Description:

Position Summary: The Field Support Engineer serves as a primary contact for Rockwell Automation's customers. They are focused on improving customer relationships by resolving commercial and technical issues. The Field Support Engineer works on a variety of commercial and technical issues both independently and with a team. Other activities of the Field Support Engineer include but are not limited to: Provide customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systemsEvaluate and approve operational quality of system equipmentServe as company liaison to the customer for multiple topicsParticipate in the establishment, measurement, and achievement of customer satisfaction metricsPerform project management function for customer projects including needs identification, scheduling, tracking, and reportingProvide leadership for project engineering teams, contract employees, and project support personnelDevelop and write documentation as required (validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, traceability matrix, etc.)Communicate with Rockwell Automation and customer management regarding project detailsSupport an environment conducive to successful team interaction and customer satisfactionResponsible for following all applicable corporate, company, governmental and regulatory policies and procedures as appropriate for this position EOE, M/F/Disabled, Vet#LI-MR1#techjob Basic Qualifications: Bachelor's DegreeLegal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.**This role will be embedded at a customer site in Danville, VA** Preferred Qualifications Bachelor's Degree in Engineering or TechnologyA minimum of 5 years of directly related experienceAssociate of Science Degree in Engineering or Technology, or equivalent technological training (e.g. technological training received while serving in the military, or equivalent industry training), with 10+ years of directly related experience.Ability to travel throughout the service areaVery Proficiency in PLC and HMI programming utilizing RSLogix 5, 500, 5000, RSView32 and/or FTView ME/SE, Networking: RIO, DH+, D-Net, and Ethernet Communication. Some experience with in Motion Control and or Variable Frequency Drives.Experience in a leadership roleThe above statements are intended to describe the general nature and level of work being performed by people assigned to the job. They are not intended to be an all-encompassing list of all responsibilities, duties and skills required of personnel so classified. Reasonable accommodations to essential functions of the job will be made if appropriate.Rockwell Automation is an Equal Opportunity Employer. Requisition Number: 81178BR Business Group: Control Products and Solutions Job Category: Sales, Services, and Solutions Relocation Eligible: No Position Type: Full Time No. of Positions: 1 Work State/City: Danville - Virginia, Greensboro - North Carolina, Raleigh - North Carolina, Winston-Salem - North Carolina Company Overview: Rockwell Automation, the world's largest company dedicated to industrial automation, makes its customers more productive and the world more sustainable. Throughout the world, our flagship Allen-Bradley(R) and Rockwell Software(R) product brands are recognized for innovation and excellence. When you choose Rockwell Automation, you join countless talented employees who have helped us establish our leadership position in the automation industry over the past century. You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people. And a corporation backed by the financial strength that drives growth - and career opportunities. As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed. EEO Statement: Rockwell Automation is an Equal Opportunity/Affirmative Action employer. If you are an individual with a disability and you need assistance or an accommodation during the application process, email our Talent Acquisition representative at (see application details).Download the EEO is the Law poster and the supplement for more information.See job description

Keywords: rockwell automation, Danville , Sr Field Support Engineer, Engineering , Danville, Virginia

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