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Financial Center Manager

Company: American National Bank and Trust Co.
Location: Danville
Posted on: January 16, 2022

Job Description:

The Financial Center Manager manages, directs, and accepts overall accountability for the retail performance of the financial center including expanding existing customer base and the sales and service cultures. The Financial Center Manager is responsible for onsite operational compliance and internal controls and assure compliance with all laws, regulations and corporate policies by performing the following essential functions.ESSENTIAL FUNCTIONSMaintains a thorough knowledge of all American National Bank products, services, procedures, policies and appropriate regulatory issues relating to daily job functions including but not limited to: Bank Secrecy Act; Privacy; Fair Lending; Regulation E; deposit, transaction and loan accounts.Responsible for continued reinforcement and leadership toward improving customer service quality by strengthening the execution of the company's mission and vision and by building stronger relationships with our customers and employees.Directs a market driven, customer centric, sales culture focused on asset quality and service excellence.Demonstrates enhanced product and sales knowledge of retail products.Manages retail, and, in some branches, the small business loan portfolio by ensuring that all loans for the banking center extended meet the following key performance measures:ProfitabilitySafetyLiquidityGrowthProductivityAsset QualityManages and direct implementation of financial center plans to acheive specified loan generation, deposit growth, product sales, cross-selling, relationship development and retention goals.Manages sales processes including customer profiling, target setting, call preparation, coaching and managing results.Aggressively markets non-credit services such as Trust, Wealth Management, Cash Management, Insurance, Merchant, and other related services.Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include hiring; training employees; planning, assigning, and directing work; goal setting; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Ensures the branch and grounds are maintained such that safe conditions are provided, and appearance reflects professionalism.Maintains prescribed security controls to protect the facility against criminal and fraudulent operations and unnecessary risk or exposure.Ensures that all branch marketing materials such as posters, brochures and rates are current, properly displayed, and that supplies are maintained.Communicates weekly goals, evaluate progress, establish weekly calling plans, and coach for targeted relationship development results to sales.Manages subordinate supervisors and/or non-supervisory employees in the bank. Is responsible for the overall direction, coordination, and evaluation of these units.Builds internal and external relationships through exceptional problem resolution, ownership and follow-through.Works with other managers in a team setting to create and develop branch sales, service, and operational standards and policies to consistency between branches for employee and customer experience.Conducts regular sales meetings, one-on-one meetings with direct reports and coordinate competitions and campaigns to meet sales goals and objectives.Participates in civic, government, professional, business and community affairs, associations and groups to solicit and develop new business. Promote a positive public image in the branch's community.Masters the Primary Purpose and Essential Functions of the Customer Support Manager.Serves as working manager fulfilling role of Customer Support Manager and Relationship Banker as required.Demonstrates and promotes high ethical standards and behaviors. Respects, promotes and values diversity.Other duties as assigned.ADDITIONAL RESPONSIBILITIES AND JOB DUTIESSelf-development: pursues additional education to improve knowledge as it relates to the position, compliance, and the Bank in general. Acceptable sources of continuing training and education are seminars, Industry conferences, approved e-learning courses, in-house programs, or selected vendor programs.Customer confidentiality: never reveal or divulge customer information to anyone outside the Bank.Passion for customer service. Proven sales skills. Passion for employee development. Superior communication skills.Variable Hours Monday-Friday to cover business needs. May be required to work Saturday hours for specific markets. Regularly 40 hours with overtime possible. Shifts may begin as early as 7:40am and end as late as 6:30pm depending on location. Multiple locations may be assigned within a day or week as business needs dictate.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to stand; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to stop, kneel or crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.The noise level in the work environment is usually moderate.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must be able to drive and have a current driver's license..

Working knowledge of Microsoft office products.Ability to master job specific software and hardware components.Must successfully complete required training.EDUCATION AND EXPERIENCEAssociate's Degree or equivalent from a two-year college or technical school.Bachelor's Degree (B.A.) from a four-year college or university preferred.Related experience and/or training; or equivalent combination of education and experience.1 year of business or retail experience required. Management experience preferred.The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.American National Bank is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. PM21PI160800567

Keywords: American National Bank and Trust Co., Danville , Financial Center Manager, Executive , Danville, Virginia

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