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Vice President - Contact Center Analytics Advisor

Company: Genpact
Location: Danville
Posted on: October 7, 2019

Job Description:

Vice President - Contact Center Analytics Advisory - Banking, Capital Markets Function: Digital Danville, United States With a startup spirit and 80,000 curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it. Now, we are calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us. Inviting applications for the role of Vice President - Contact Center Analytics Advisor The VP - Contact Center Analytics advisory role is within the Analytics Advisory stream in the Banking and Capital Markets Vertical for Genpact. Genpact Analytics focuses on driving Data Driven business transformations for our clients and the Advisory groups plays the role of the "tip of the sphere" for Genpact. Analytics Advisors have strong client facing skills combined with strong analytical skills in an Industry domain. For this position extensive experience in Contact Center Transformation experience is essential. The candidate will be a consultant with strong room presence who can take complex contact center problems in legacy environment and solution transformation projects based on using Data Science, AI, Digital and Automation initiatives. Responsibilities Solution Transformation Deals for next-gen Contact Center's. The position will involve taking revenue responsibility for yearly goals in the Contact Center transformation space. Work with clients in billable and non-billable capacity to implement the solutions you have designed. Fine tune the Offerings -Market fit for digital advisory services for contact center in banking and capital markets .Offering focus on Data / Analytics , Automation and Experience Collaborate in creating partnerships models, buy versus build models to further growth aspirations for Genpact in contact center space. Leading a techno-functional advisory team build state of the art digital solutions in the areas of Omni-channel contact center and collections. Establish a compendium of best practices, benchmarks and comparative study for the digital assets applicable in the BCM contact center space Ensure market relevance, regulatory feasibility and cost viability of the solutions to have an appealing value proposition for G and its clients Providing thought leadership and evangelize offerings internally in Genpact and externally to clients Skillset Candidate should have strong background in implementing solutions in areas like Workforce planning, Collections, IVR, Dialer Strategy, Chabot, Speech Analytics, Omni-channel customer interactions etc. Strong background in economic modelling and scenario-based planning in relation to efficiency of operations, effectivity of contact center employees and experience delivered to customers Hands on analytical skills to build tell your data driven stories to clients. Qualifications MBA and/or Bachelor's degree in Computer Science / or a quantitative field Experience of progressive experience in consulting, transformation in Contact center Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube. '697802

Keywords: Genpact, Danville , Vice President - Contact Center Analytics Advisor, Executive , Danville, Virginia

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