RN Patient Services Manager III- 4HV - Cardiovascular Intensive Care Unit (CICU)

Company: UNC Health
Location: Raleigh
Posted on: May 24, 2025

Job Description:

DescriptionWe are looking for a dynamic individual with strong leadership and clinical backgrounds to lead our CICU Team at UNC Rex Heart and Vascular. The ideal candidate will enhance the current culture, that is focused on positivity, collaboration, and accountability. We are looking for a collaborative leader that will support the professional development and retention of the team by leading the way and investing in their success. The role of the CICU manager will include maintaining a professional environment that is focused on clinical excellence and optimal patient outcomes, while ensuring compliance with all applicable regulations, policies, standards, and guidelines.UNC Rex is located in beautiful Raleigh, North Carolina. Our desirable location means we are only a short drive to the mountains or the coast. Raleigh boasts a perfect blend of greenways and parks, as well as your choice of many sporting and cultural events. The Triangle is rich with history, historical landmarks, museums, and three research universities. The options for dining and entertainment are endless, which is key to achieving what we promote- a healthy work life balance. Rex is a four-time Magnet designated hospital for nursing excellence, CMS 5-star hospital, and the recipient of straights A's from the prestigious Leapfrog Group. Only 2% of hospitals across the country have achieved all three of these designations. Why are you waiting? Become part of UNC Rex family today!Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.4HV - Cardiovascular Intensive Care Unit (CICU)The Cardiovascular Intensive Care Unit is a 20 bed unit located on the 4th floor of the Heart and Vascular Hospital. The staff in CICU provides care for critically ill patients following non-surgical cardiac procedures and patients with acute myocardial infarction, unstable angina and other cardiac conditions requiring critical level care. The age of patients in the unit varies from 18 to 100+ years of age, with a median patient age of 67 years.Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.SummaryThis position supervising large clinical units. Duties include ensuring that appropriate care and services are available to patients and families, ensures adequate and appropriate clinic staffing on each shift, supervision of nursing staff, medical support staff and utility aide staff, assistance with annual performance reviews of staff, participation in quality improvement initiatives to address identified patient safety or quality of care issues. Provides and facilitates an environment conducive to staff continuing education needs, ongoing unit-based educational needs and orientation of staff members.Responsibilities

• Patient Care- Ensures that appropriate care and services are available to patients / clients and families. Facilitates interdisciplinary collaboration in patient/client care planning. Ensures appropriate clinical staffing and skill mix for patient care. Supervises team of professionals /paraprofessionals which may include nursing staff, health unit coordinators, nursing assistants and utility aides.
• Human Resource Management- Effectively manages human resources. Creates an environment conducive to recruiting and retaining staff. Applies organizational policy and procedures in hiring, promoting, transferring and terminating staff. Provides staff with annual performance feedback and opportunity to set professional goals. Integrates scientific evidence regarding retention of nursing staff into unit planning.
• Budget Management- Effectively uses clinical and financial information to establish and meet budgetary goals. Implements strategies to increase revenue and cost effectively manage personnel, supply, and equipment resources. Evaluates the impact of strategic fiscal changes on quality outcomes.
• Accreditation Issues- Ensures that internal and external regulatory standards or nursing practice are met or exceeded. This includes organizational policy and procedures as well as state, Joint Commission, Board of Nursing and other specified accrediting bodies. Integrate current scientific evidence with standards of practice.
• Quality Improvement- Leads and participates in quality improvement initiatives that focus on identified patient safety or quality of care deficits.
• Education- Creates an educational environment conducive to student learning, staff continuing education, and orientation of new staff members. Accountable for annual competency evaluation of staff that ensures staff has the knowledge and skills to care for the specified patient population.
• Customer Satisfaction- Ensures high customer satisfaction. Communicates patient satisfaction results, letters and comments to staff and leads monthly initiatives to improve consumer satisfaction with care and services. Advocates for consumers within the organization, particularly for vulnerable or at risk populations.Other InformationOther information:Education Requirements
  • Bachelor's degree in Nursing (BSN) from a state-accredited school of professional nursing.Licensure/Certification Requirements
    • Licensed to practice as a Registered Nurse in the state of North Carolina.
    • For positions at Magnet Hospitals, professional certification (ANCC Magnet approved) relevant to Management, Leadership or Clinical Area is required within the probationary period of employment.
    • BLS required.Professional Experience Requirements
      • Three (3) years of professional nursing in tertiary care and one (1) year of management experience in specialty area.Knowledge/Skills/and Abilities RequirementsJob DetailsLegal Employer: NCHEALTHEntity: UNC REX HealthcareOrganization Unit: Rex CICU 4HVWork Type: Full TimeStandard Hours Per Week: 40.00Salary Range: $47.43 - $68.18 per hour (Hiring Range)Pay offers are determined by experience and internal equityWork Assignment Type: OnsiteWork Schedule: Day JobLocation of Job: US:NC:RaleighExempt From Overtime: Exempt: YesThis position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Keywords: UNC Health, Danville , RN Patient Services Manager III- 4HV - Cardiovascular Intensive Care Unit (CICU), Healthcare , Raleigh, Virginia