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Customer Service Rep- Front Desk-Danville, VA

Company: Care ATC Inc
Location: Danville
Posted on: January 13, 2022

Job Description:

The role of Customer Service Representative mixes a combination of Guest Services, Front Desk, and Marketing/Public Relations. We are seeking just the right individual that can bring a How can I help you? approach to our office and create the best experience for our patients.
Responsibilities include, but are not limited to:


  • Conversational Spanish Speaking a plus, Bilingual (English/Spanish)


  • Answering phones, scheduling patients, and informing prospective patients of our services as they consider making an appointment


  • Confirming upcoming appointments


  • Completing next day preparation to ensure charts are prepared for next day


  • Recalling patients when time to schedule follow up visits


  • Welcoming and checking-in patients as they enter our office. Rooming patients within the scope of competency/training.


  • Creating a positive, up-beat, welcoming, and professional front office environment. Providing excellent customer is an absolute requirement - it's not just a saying in our office.


  • Assisting with marketing efforts, including in-person meetings to share information on our practice, work with vendors to create print material, and posting to social media outlets


  • Maintaining various tracking and lead sheets

  • Update and maintain database records and patient demographics

    We are looking for someone who is seeking a long-term career and is interested in being with our company for many years as we continue to grow.
    Qualifications and Skills:
    The ideal candidate will be a self-starter who can also take direction, has initiative, and self-confidence. Our office is a professional environment and we demonstrate the utmost respect to our patients and co-workers. Candidates should be looking for a work-family, not simply a job to report to daily. Only candidates looking to genuinely help others with a positive demeanor will be considered.


  • An outgoing and friendly personality with exceptional customer service is A MUST!


  • Prior medical experience performing the duties of the job are preferred.


  • A passion for health and wellness is a must


  • Willingness to learn clinical skills that can be trained on the job or through training programs (e.g. phlebotomy, urine drug screen collections, taking vital signs with automatic monitor, measuring height & weight)


  • Demonstrate ability to learn new computer software


  • Candidates must have good job tenure; an average of 2 years with previous companies


  • Candidates must express exceptional written and verbal communication skills..

  • Three professional references will

Keywords: Care ATC Inc, Danville , Customer Service Rep- Front Desk-Danville, VA, Hospitality & Tourism , Danville, Virginia

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