nCino System Administrator (Remote Eligible)

Company: American National Bank and Trust Co.
Location: Danville
Posted on: January 27, 2023

Job Description:

Description:SUMMARYThis banking position is responsible for implementing the nCino loan origination platform on Salesforce.com and leading the ongoing administration to ensure the team is maximizing efficiencies and capitalizing on the full features and benefits of the nCino system based on business needs. The nCino System Administrator interfaces directly with internal stakeholders to understand their needs so to administer, support, and enhance the system accordingly. As the main point of contact for users, keeping current on new releases, as well as promoting adoption, is critical.ESSENTIAL FUNCTIONSOrganize and lead the implementation of nCino across the Bank's footprintCustomize the system to AMNB with templates and specific functionsStrive to maintain the nCino Gold StandardUnderstand all aspects of the nCino configuration and technical / functional capabilitiesOversee day to day operations, maintenance, and support of the nCino environmentIdentify, diagnose and resolve end-user problems in a manner that exemplifies the Bank's high standards of customer serviceConfigure and maintain custom objects, page layouts, data validation rules, custom workflows, approval processes and installed packagesManage data imports, database de-duping, and cleanupAudit, uncover and resolve data integrity issuesManage the integration of applications connected to nCinoManage new releases of nCino and efficiently roll out new features from testing through productionDefine, communicate, and manage a change management (release) process to develop and implement new vendor application extensions or updatesManage all new user setups and deactivation, including transferring ownership of accounts/contacts/opportunities for deactivated usersPerform batch reassignment of accounts and opportunities based on organizational changesCreate and maintain user roles, profiles, and hierarchiesMentor and train current and new employeesBuild and maintain job aids and coordinate with the training department on new user and ongoing training sessionsDevelop process documentation and field mapsMaintain updated system documentation and nCino polices / proceduresWork with management to identify new and creative opportunities to leverage the applications to support additional business processes or functionsAssists with special projects and other duties as assignedOther relative duties as assignedRequirements:REQUIRED SKILLSMust possess a clear and demonstrable knowledge of nCino, Salesforce, orienting and training othersMust be able to demonstrate knowledge of a strong technical background and exceptional interpersonal skills that involve internal and external contacts regarding complex policies, procedures, or programsClear and effective oral/written communication and attention to detailMaintain a positive work atmosphere by behaving and communicating in a manner that encourages productive interactions with customers, colleagues, and managementStrong teamwork ethic and organizational skillsExperience implementing continual process improvements and high-level customer service skillsExceptional technical, analytical, and troubleshooting skillsStrong reporting background with experience using report writing softwareDemonstrated experience handling multiple high-level priorities under demanding time constraints while maintaining the departments service level agreement standardsThorough knowledge of the Company's loan policies/procedures and regulationsProficiency with the Bank's technical systems, including Core / API integrations, Lending Origination,Portfolio Management, and AdministrationExcellent judgment and creative problem-solving skills, including negotiation and conflict resolutionDemonstrated experience systematically and logically analyzing situations, identifying root causes, resolving problems, and anticipating implicationsMINIMUM QUALIFICATIONS3+ years of nCino administration experience, including commercial lending functionality5+ years banking experienceSalesforce Administrator ADM-201 CertificationPREFERRED QUALIFICATIONS5+ years of nCino administration experience, including both commercial and consumer lending functionality8+ years banking experienceSalesforce Administrator ADM-301 CertificationThe above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. PM21PI200719935

Keywords: American National Bank and Trust Co., Danville , nCino System Administrator (Remote Eligible), IT / Software / Systems , Danville, Virginia