nCino System Administrator (Remote Eligible)
Company: American National Bank and Trust Co.
Location: Danville
Posted on: January 27, 2023
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Job Description:
Description:SUMMARYThis banking position is responsible for
implementing the nCino loan origination platform on Salesforce.com
and leading the ongoing administration to ensure the team is
maximizing efficiencies and capitalizing on the full features and
benefits of the nCino system based on business needs. The nCino
System Administrator interfaces directly with internal stakeholders
to understand their needs so to administer, support, and enhance
the system accordingly. As the main point of contact for users,
keeping current on new releases, as well as promoting adoption, is
critical.ESSENTIAL FUNCTIONSOrganize and lead the implementation of
nCino across the Bank's footprintCustomize the system to AMNB with
templates and specific functionsStrive to maintain the nCino Gold
StandardUnderstand all aspects of the nCino configuration and
technical / functional capabilitiesOversee day to day operations,
maintenance, and support of the nCino environmentIdentify, diagnose
and resolve end-user problems in a manner that exemplifies the
Bank's high standards of customer serviceConfigure and maintain
custom objects, page layouts, data validation rules, custom
workflows, approval processes and installed packagesManage data
imports, database de-duping, and cleanupAudit, uncover and resolve
data integrity issuesManage the integration of applications
connected to nCinoManage new releases of nCino and efficiently roll
out new features from testing through productionDefine,
communicate, and manage a change management (release) process to
develop and implement new vendor application extensions or
updatesManage all new user setups and deactivation, including
transferring ownership of accounts/contacts/opportunities for
deactivated usersPerform batch reassignment of accounts and
opportunities based on organizational changesCreate and maintain
user roles, profiles, and hierarchiesMentor and train current and
new employeesBuild and maintain job aids and coordinate with the
training department on new user and ongoing training
sessionsDevelop process documentation and field mapsMaintain
updated system documentation and nCino polices / proceduresWork
with management to identify new and creative opportunities to
leverage the applications to support additional business processes
or functionsAssists with special projects and other duties as
assignedOther relative duties as assignedRequirements:REQUIRED
SKILLSMust possess a clear and demonstrable knowledge of nCino,
Salesforce, orienting and training othersMust be able to
demonstrate knowledge of a strong technical background and
exceptional interpersonal skills that involve internal and external
contacts regarding complex policies, procedures, or programsClear
and effective oral/written communication and attention to
detailMaintain a positive work atmosphere by behaving and
communicating in a manner that encourages productive interactions
with customers, colleagues, and managementStrong teamwork ethic and
organizational skillsExperience implementing continual process
improvements and high-level customer service skillsExceptional
technical, analytical, and troubleshooting skillsStrong reporting
background with experience using report writing
softwareDemonstrated experience handling multiple high-level
priorities under demanding time constraints while maintaining the
departments service level agreement standardsThorough knowledge of
the Company's loan policies/procedures and regulationsProficiency
with the Bank's technical systems, including Core / API
integrations, Lending Origination,Portfolio Management, and
AdministrationExcellent judgment and creative problem-solving
skills, including negotiation and conflict resolutionDemonstrated
experience systematically and logically analyzing situations,
identifying root causes, resolving problems, and anticipating
implicationsMINIMUM QUALIFICATIONS3+ years of nCino administration
experience, including commercial lending functionality5+ years
banking experienceSalesforce Administrator ADM-201
CertificationPREFERRED QUALIFICATIONS5+ years of nCino
administration experience, including both commercial and consumer
lending functionality8+ years banking experienceSalesforce
Administrator ADM-301 CertificationThe above statements are
intended to describe the general nature and level of work performed
by people assigned to this classification. They are not intended to
be construed as an exhaustive list of all responsibilities, duties
and skills required of personnel so classified. PM21PI200719935
Keywords: American National Bank and Trust Co., Danville , nCino System Administrator (Remote Eligible), IT / Software / Systems , Danville, Virginia
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