IT Support Manager & Technical Lead
Company: Arietis Health
Location: Durham
Posted on: May 1, 2025
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Job Description:
At Arietis Health, we recognize the vital role healthcare
revenue cycle plays in maintaining the well-being of individuals
and businesses alike. Our commitment is to demystify healthcare
billing by empowering individuals and collaborating with premier
healthcare organizations to address their executives' most pressing
revenue cycle challenges. By doing so, we enable them to shift
their focus towards providing exceptional patient care. Grounded in
the belief of harnessing the expertise of a highly skilled team and
advanced technology, we strive to cultivate a seamless patient
billing experience that not only excels in efficiency but also
delivers superior results. Join us in achieving our mission. We're
actively seeking an on-site IT Support Manager & Technical Lead
located in our Durham, NC office to join our fast-growing team. If
you're eager to contribute to redefining the landscape of
healthcare revenue cycle management and be a part of our
collaborative, positive, and human-centric culture, we'd love to
hear from you!
About the Position: The IT Support Manager & Technical Lead
position oversees IT support and service management, combining
technical expertise with team leadership. This role ensures
effective communication within the Global IT team and upholds high
service standards. The Manager drives exceptional customer service,
attention to detail, and a culture of excellence.
What You'll Do: To excel in this role, an individual must
satisfactorily perform the duties below; additional duties may be
assigned. We are committed to intensive training opportunities and
making reasonable accommodations to enable individuals with
disabilities to perform the essential functions. Your contribution
in this capacity is essential to our shared success.
Team Leadership & Management
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.
Education/Experience:
Bachelor's degree from four-year college or university; or one to
two years related experience and/or training; or equivalent
combination of education and experience.
Language Ability:
Read and interpret documents such as safety rules, operating and
maintenance instructions, and procedure manuals. Write routine
reports and correspondence. Speak effectively before groups of
customers or employees.
Mathematical Ability:
Calculate figures and amounts such as discounts, interest,
commissions, proportions, percentages, area, circumference and
volume. Apply concepts of basic algebra and geometry.
Reasoning Ability:
Solve practical problems and deal with a variety of concrete
variables in situations where only limited standardization exists.
Interpret a variety of instructions furnished in written, oral,
diagram, or schedule form.
Computer Skills:
Advanced capabilities with Microsoft Office Suite. Expert skills
and understanding regarding operating systems, business
applications and processes, printing systems, and network
systems.
Specific Skills:
3+ years of supervisory/management experience in a similar
role.
Strong/Proven technical troubleshooting skills.
Highly organized with strong multitasking abilities.
Strong technical and non-technical writing skills for diverse
audiences.
Excellent phone and face-to-face communication with customers.
Certificates and Licenses:
Certifications demonstrating relevant technical skills preferred.
The following certifications are preferred:
Will hire and supervise service desk staff as growth requires.
Will schedule staff to ensure coverage of core hours and critical
activities.
Will provide direction and guidance to subordinates based on
policies, procedures, department goals, and management
guidance.
Work Environment: The work environment characteristics described
here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
Physical Demands: The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly
required to sit. The employee is frequently required to walk. The
employee is occasionally required to stand; use hands to finger,
handle, or feel; reach with hands and arms; climb or balance;
stoop, kneel, crouch, or crawl and talk or hear. The employee must
regularly lift and /or move up to 20 pounds, frequently lift and/or
move up to 25 pounds. Specific vision abilities required by this
job include Close vision, Distance vision, Peripheral vision, Depth
perception and Ability to adjust focus.
What We Offer:
A chance to simplify revenue cycle management, together at a
high-growth company! Since our founding in 2020, we're already
helping millions of patients and thousands of providers each year.
We are proud to offer:
PI6472c76939d7-37248-37246898
Keywords: Arietis Health, Danville , IT Support Manager & Technical Lead, IT / Software / Systems , Durham, Virginia
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