Patient Services Coordinator
Company: Atlantic Vision Partners LLC
Location: Danville
Posted on: May 14, 2022
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Job Description:
Job DescriptionJOB SUMMARY:This position acts as the patient's
first point of contact, welcoming them into the facility and
providing a positive patient experience. Responsible for the
check-in and check-out procedures, records management and other
front desk duties.ESSENTIAL FUNCTIONS:1. Answers incoming calls on
a multi-line phone system, responds to inquiries, and makes
outbound calls to patients promptly and courteously2. Organizes and
maintains patient charts, including generating chart numbers,
filing, and retrieving charts3. Registers patients and verifies
patient records are up-to-date and accurate4. Makes appropriate
changes in patient charts5. Works with scheduler to reschedule
missed appointments and cancelations6. Verifies insurance
information for services and procedures7. Collects and processes
payments from patients8. Balances cash drawer daily9. Conducts
daily reconciliation of cash report and monies collected10.
Processes medical record requests11. Directs patients to the
appropriate service or treatment areas12. Compiles new patient
packages.13. Submits daily appointment confirmation report14.
Educates patients on the use of patient portal15. Keeps facility
and offices looking clean and neat16. Assists with facilities
maintenance as requested17. Completes the company approved opening
and closing checklist daily18. Completes other functions as
requested by managementESSENTIAL SKILLS AND ABILITIES:1. Strong
communication and out-going, positive interpersonal skills2.
Problem-solving and analytical skills3. Empathetic personality with
attention to patient's needs4. Strong organizational skills with
attention to detail; ability to prioritize tasks5. Ability to work
as a team member and uphold organizational standards and values6.
Demonstrated computer literacy REQUIRED COMPETENCIES1. Excellent
judgment, dependability, and diligence2. Demonstrated high ethical
standards and integrity3. Demonstrated accuracy and thoroughness;
monitors own work to ensure quality4. Customer and patient service
orientation: prompt response to patient needs and ability to manage
difficult or emotional customer situations with tact, empathy and
diplomacy5. Professionalism: displays positive outlook and pleasant
manner, does not instigate or participate in office gossip or
negativity, keeps commitments, dresses appropriately and is well
groomed6. Ability to work cooperatively in group situations; offer
assistance and support to coworkers, actively resolves conflicts,
inspires trust of others, and treats patients and coworkers with
respect EDUCATION AND EXPERIENCEMinimum of high school education or
GED. One year of office experience, medical or ophthalmology
preferred. Ability to become quickly proficient on various computer
and electronic health record systems, order processing systems, and
word processing software.PHYSICAL DEMANDSThe physical demands and
work environment characteristics described here are representative
of those that must be met by an employee to successfully perform
the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
essential functions.Physical demands: While performing the duties
of this job, employee is required to walk frequently; sit
frequently; use hands to handle, or feel objects, tools, or
controls frequently; reach with hands and arms; talk and hear and
communicate with speech clarity continually; climb, balance, and
stoop, kneel, and bend occasionally. Employee must lift and/or move
50 pounds occasionally and assist with patient transfers.Specific
vision abilities required by the job include close vision, distant
vision, color vision, peripheral vision, depth perception.Work
environment: Setting typical of an ophthalmology medical practice
with office type features. While performing the duties of this job,
the employee may be exposed to biohazard risks.
Keywords: Atlantic Vision Partners LLC, Danville , Patient Services Coordinator, Other , Danville, Virginia
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