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Customer Service Representative

Company: Riverside Pawn Co.
Location: Danville
Posted on: November 18, 2022

Job Description:

Job Description*An entry-level sales position in our pawn store locations nationwide. The Pawnbroker/Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business. Greets, engages, and interacts with customers in a positive and professional manner to process sales and loan activity and transactions. Thrives on engaging with customers, assists with inquires and problem resolution. Associates will work with all levels of jewelry and general merchandise, as well as all financial solutions offered to customer base.**General Duties and Responsibilities: **(\**This is a representative list of the general duties the position may be asked to perform and is not all-inclusive.)\** Greets and interacts with all customers to develop a rapport to better help provide and recommend appropriate financial solutions* Performs non-management open/close procedures* Keeps sales floor clean, stocked and maintains display of merchandise* Performs sales and loan transactions in accordance with established policies, procedures, practices and regulatory requirements* Handles all cash and negotiable items in accordance with established policies, procedures, practices and regulatory requirements* Answers incoming calls per company standards* Effectively communicates to customers the legal aspects of the pawn and buy transactions* Communicates effectively with fellow coworkers and managers, displaying respect and using effective communication tools* Partners with all employees to create a positive and memorable customer experience* Successfully completes assigned training* Other related duties, as assigned*Minimum Qualifications: ** *Must be willing to undergo background check for Firearms Dealer ID and Precious Metals License.** *High School Diploma, GED, or equivalent experience** *Minimum 18 years of age** *Entrepreneurial spirit** *Strong desire to work, serve customers, and work with people; team oriented** *Ability to multi-task in a fast-paced environment** *Ability to perform basic math calculations proficiently** *Cash handling experience preferred** *Knowledge of jewelry and general merchandise preferred** *Detail-oriented with strong organizational skills** *Strong communication skills including verbal, non-verbal and active listening** *Ability to work independently with minimal supervision** *Excellent work ethic and strong business sense** *Should be able to work in multiple locations, as needed** *Must have the ability to work a flexible retail schedule, including weekends and holidays; based on business needs** *Computer literate and able to operate common office machines** *Ability to work with firearms as needed.**Work Location: **Primarily indoors. Employees may be asked to assist a customer on the exterior of the building (within our parking lots) or to retrieve products stored in exterior storage buildings or other areas.**Physical Requirements: ** *Standing*- Frequently throughout work shifts as customers are assisted at the sales counter or on the sales floor; and in non-customer areas for purposes of inventory maintenance and management.* *Sitting*- Occasionally throughout shift in order to complete sales documentation and other paperwork.* *Bending*- Frequently bending in all directions, subject to proper bending techniques as products are brought into or out of pawn or sold (from customer, to storage, to sales floor, to counter).* *Reaching*- Frequently as products are retrieved from storage shelves, carts, and customers.* *Walking*- Frequently within the store as customers are assisted and stock retrieved.* *Climbing*- Frequently to access elevated storage locations.* *Stooping*- Frequently.* *Kneeling*- Occasionally.*Physical Demands/Requirements: ** *Lifting/Carrying*- Due to the nature of the pawn industry, the types of products and materials that may be lifted, carried or handled during a work shift varies from day-to-day and week-to-week. On average, a Pawnbroker/Sales Associate will handle jewelry, firearms, tools, bicycles, and electronics (stereo, televisions, and speakers), daily. The frequency of these lifts and the weight of the items handled will also vary. Employees may not lift or carry products or materials above the employee's safe lifting and carrying amounts, or above any medical restriction. The maximum weight one person will handle ranges from 50-70 pounds. Employees must be capable of lifting 50 pounds. Carts and dollies may be used to limit the carrying distance of any product.* *Tool Usage*- No tools are used on a regular or routine basis during a normal workday. Jeweler's tools and other power tools are used occasionally.* *Chemicals Usage*- Occasional.*Definitions*:Occasional = 20% of time or lessFrequent = 20-75% of the timeContinuous = 75% of the time or more*Salary: * Hourly wage $13-14 for Full-time and Part-time positions although we're willing to pay more for applicants who have actual pawn shop experience. Must have the ability to work a flexible retail schedule, including weekends and holidays. Scheduled shift runs from 9-10 hours a day.*Must be available to work from 8:30am until 6:30pm on scheduled days.**Note: The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.*_*Riverside Pawn is an Equal Opportunity Employer*_Job Type: Full-timePay: From $13.00 per hourBenefits:* Dental insurance* Employee discount* Health insurance* Paid time off* Vision insuranceSchedule:* Day shift* No nightsApplication Question(s):* Can you pass a criminal background check?Education:* High school or equivalent (Required)Experience:* Retail sales: 1 year (Required)Work Location: One location

Keywords: Riverside Pawn Co., Danville , Customer Service Representative, Other , Danville, Virginia

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