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Relationship Banker - Danville

Company: American National Bank and Trust Company
Location: Danville
Posted on: November 20, 2022

Job Description:

The Relationship Banker is responsible for all customer service duties, sales, and relationship management activities while reaching or exceeding established goals. The Relationship Banker masters the delivery process and possesses full knowledge of the Bank's products and services, thereby developing customer relationships by performing the following essential functions.


  • Maintains a thorough knowledge of all American National Bank products, services, procedures, policies and appropriate regulatory issues relating to daily job functions including but not limited to: Bank Secrecy Act; Privacy; Fair Lending; Regulation E; deposit, transaction and loan accounts.
  • Continually demonstrates a helpful, professional, friendly attitude and is committed to the high customer service standards expected at American National Bank.
  • Serves as customers' single point of contact on all American National Bank products and services.
  • Identifies and matches customer product needs with American National Bank products and services by interviewing customers and discussing their financial needs including making referrals to other staff members and departments to ensure customer needs are met.
  • Follows proper procedures accurately and efficiently for all customer-servicing activities performed.
  • Consistently meets performance goals and actively participates in all sales campaigns.
  • Opens new accounts, certificates of deposit, and all other ancillary products offered by the bank; answers customer questions, provides account opening information, and ensures that proper paperwork is completed and entered on the computer system.
  • Ensures that branch adheres to all the Bank safe deposit box operational procedures.
  • Services customers by processing a variety of transactions quickly with minimal or no errors according to established American National Bank policies and procedures; including but not limited to: accepting checks for cash and deposit; accepting and process payments for loans and other services.
  • Issues cashier's checks and process coin, assessing appropriate fees for all services.
  • Verifies all transactions, places holds as appropriate and proofs cash drawer upon completion of assigned shift to ensure compliance with American National Bank standards policies. Seeks assistance as needed to resolve proof discrepancies.
  • Assists with ATM balancing procedures and night deposit procedures daily.
  • Performs security function by opening and closing bank and vault, and ensuring overall safety and security of bank grounds.
  • Retains existing customers and develops new customer relationships.
  • Implements all sales strategies, including new products and services developed by management.
  • Handles customer complaints or questions and determines whether manager input is needed.
  • Participates in all meetings, bank functions and customer appreciation/community involvement functions as requested/assigned by supervisor.
  • Works in a team setting on various projects including employee contests, sales programs, etc.
  • Adheres to established standards, policies and procedures.
  • Delivers strong community visibility.
  • Assists branch management and peers with administrative duties.
  • Variable Hours Monday-Friday to cover business needs. May be required to work Saturday hours for specific markets. Regularly 40 hours with overtime possible. Shifts may begin as early as 7:40am and end as late as 6:30pm depending on location. Multiple locations may be assigned within a day or week as business needs dictate.
  • Must be able to drive and possess a current driver's license.
  • Must successfully complete required training.
  • Performs other duties as assigned.


Keywords: American National Bank and Trust Company, Danville , Relationship Banker - Danville, Other , Danville, Virginia

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