Relationship Banker - Danville Locations
Company: American National Bank and Trust Co.
Location: Danville
Posted on: January 27, 2023
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Job Description:
Description:The Relationship Banker is responsible for all
customer service duties, sales, and relationship management
activities while reaching or exceeding established goals. The
Relationship Banker masters the delivery process and possesses full
knowledge of the Bank's products and services, thereby developing
customer relationships by performing the following essential
functions.ESSENTIAL FUNCTIONSMaintains a thorough knowledge of all
American National Bank products, services, procedures, policies and
appropriate regulatory issues relating to daily job functions
including but not limited to: Bank Secrecy Act; Privacy; Fair
Lending; Regulation E; deposit, transaction and loan
accounts.Continually demonstrates a helpful, professional, friendly
attitude and is committed to the high customer service standards
expected at American National Bank.Serves as customers' single
point of contact on all American National Bank products and
services.Identifies and matches customer product needs with
American National Bank products and services by interviewing
customers and discussing their financial needs including making
referrals to other staff members and departments to ensure customer
needs are met.Follows proper procedures accurately and efficiently
for all customer-servicing activities performed.Consistently meets
performance goals and actively participates in all sales
campaigns.Opens new accounts, certificates of deposit, and all
other ancillary products offered by the bank; answers customer
questions, provides account opening information, and ensures that
proper paperwork is completed and entered on the computer
system.Ensures that branch adheres to all the Bank safe deposit box
operational procedures.Services customers by processing a variety
of transactions quickly with minimal or no errors according to
established American National Bank policies and procedures;
including but not limited to: accepting checks for cash and
deposit; accepting and process payments for loans and other
services.Issues cashier's checks and process coin, assessing
appropriate fees for all services.Verifies all transactions, places
holds as appropriate and proofs cash drawer upon completion of
assigned shift to ensure compliance with American National Bank
standards policies. Seeks assistance as needed to resolve proof
discrepancies.Assists with ATM balancing procedures and night
deposit procedures daily.Performs security function by opening and
closing bank and vault, and ensuring overall safety and security of
bank grounds.Retains existing customers and develops new customer
relationships.Implements all sales strategies, including new
products and services developed by management.Handles customer
complaints or questions and determines whether manager input is
needed.Participates in all meetings, bank functions and customer
appreciation/community involvement functions as requested/assigned
by supervisor.Works in a team setting on various projects including
employee contests, sales programs, etc.Adheres to established
standards, policies and procedures.Delivers strong community
visibility.Assists branch management and peers with administrative
duties.Variable Hours Monday-Friday to cover business needs. May be
required to work Saturday hours for specific markets. Shifts may
begin as early as 7:45am and end as late as 6:30pm depending on
location. Multiple locations may be assigned within a day or week
as business needs dictate.Must successfully complete required
training.Performs other duties as
assigned.Requirements:Self-development: pursues additional
education to improve knowledge as it relates to the position,
compliance, and the Bank in general. Acceptable sources of
continuing training and education are seminars, industry
conferences, approved e-learning courses, in-house programs, or
selected vendor programs.Working knowledge of Microsoft office
productsExperience mastering job specific software and hardware
componentsCustomer confidentialityPassion for customer service with
professional etiquetteExcellent verbal and written communication
skillsProven sales skillsPHYSICAL DEMANDSThe physical demands
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.While
performing the duties of this job, the employee is regularly
required to stand; sit; use hands to finger, handle, or feel
objects, tools or controls; reach with hands and arms; and talk or
hear. The employee is frequently required to stand and walk. The
employee is occasionally required to stop, kneel or crouch.The
employee must occasionally lift and/or move up to 50
pounds.Specific vision abilities required by this job include close
vision, distance vision, and ability to adjust focus.The noise
level in the work environment is usually moderate.EDUCATION AND
EXPERIENCEHigh school diploma or general education degree (GED)
required.Bachelor's Degree (B.A.) from a four-year college or
university preferred.1 year of business or retail experience
required.The above statements are intended to describe the general
nature and level of work performed by people assigned to this
classification. They are not intended to be construed as an
exhaustive list of all responsibilities, duties and skills required
of personnel so classified.American National Bank is an equal
opportunity employer. All applicants will be considered for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, veteran or
disability status.PM21PI202112705
Keywords: American National Bank and Trust Co., Danville , Relationship Banker - Danville Locations, Other , Danville, Virginia
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