Operations Services Lead (Teller Supervisor)

Company: First Citizens Bank.
Location: Danville
Posted on: September 1, 2024

Job Description:

OverviewAre you a people person? Be a First Citizens person. Join our branch team and make a difference.As an Operations Services Lead at First Citizens Bank, you will be responsible for supporting the branch sales or service manager in the operational management of the branch. Processes teller transactions and other customer service requests. Facilitates customer awareness and education of bank capabilities, tools and resources. Responsible for identifying and referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team.A successful candidate will demonstrate:Customer Service Skills: Demonstrates professionalism and empathy in customer interactionsAdaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the teamTeamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationshipsFlexibility: Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasksInfluence: Capable of building rapport with different personalities to drive positive resultsAgility: Able to process information and move quickly through problem resolutionCommunication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation with different audiencesManagement Skills: Capable of managing and developing members on a team to ensure operational soundnessResponsibilitiesThe essential functions of the job include, but are not necessarily limited to, the following:Operational oversight for a branch location, ensuring compliance with all branch operations policy and proceduresResearch and resolve transaction/cash discrepanciesHiring, supervision, and performance management of service line associatesProcessing transactions accurately and efficientlyFacilitating customer awareness and education of bank services, including digital banking capabilitiesIntroducing customers to other branch team members or bank partners who are able to provide solutions for their financial needsQualificationsHigh School Diploma or GED and 2 years of experience in Financial services, customer service, bank operations, or branch operations management OR experience in Financial services, customer service, bank operations, or branch operations managementPreferred Area of Experience: Management or supervisory experienceSkill(s): Financial literacy, Knowledge of retail banking products and services, Operations managementFirst Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefitsby Jobble

Keywords: First Citizens Bank., Danville , Operations Services Lead (Teller Supervisor), Other , Danville, Virginia