DanvilleRecruiter
the smart solution for Danville jobs

Customer Solutions Tech Support

Company: Mommy Jobs Online
Location: Danville
Posted on: May 17, 2019

Job Description:

You will be provided the equipment (computer and accessories) to work from home where you will answer inbound calls from customers across the country and help them troubleshoot their home security and home automation systems over the phone. The pay for this position is $11 an hour. Abbreviated List of Benefits: Working from the comfort of your own home, no driving to work, paid time off, paid holidays, 401K and much more! Essential Functions/Responsibilities: Provide technical and customer support via telephone for inbound calls Develop extensive knowledge of our management systems varied product line and installation processes Educate customers on the use of our management system home systems and products Use our management system to troubleshoot varying degrees of technical support problems for customers Create service tickets for issues not able to be resolved over the phone Accurately record customers technical issues Answer customers billing questions/concerns Proficient communication skills (verbal and written) Ability to solve unique technical problems Must be able to multi-task while using different internal programs Ability to communicate clearly with customers while providing step-by-step instructions for understanding/fixing their system over the phone Passion for providing quality customer service Ability to envision product scenarios in order to help customers solve problems Must feel comfortable with de-escalating phone calls Ability to adapt to system/process changes quickly while retaining new information Must be able to work five weekdays Must have 100% attendance during the 4 week training Ability to adhere to a strict attendance/punctuality policy Minimum Requirements: Must have a consistent internet speed of 5 mbps download and 2.5 mbps upload, provided by an Internet Service Provider The workplace must be in a secluded portion of the home where passersby cannot view the screen or customer information. Preferably in a room with a door or divider that closes it off from the rest of the home Required Experience: Ability to successfully pass background check Must be at least 18 years old (per Industrys requirement) Must be able to commit to 6 months in the department High school diploma or equivalent preferred but not required Call center experience preferred but not required 6+ months of customer service experience preferred To Become A Member: Please visit mommyjobsonline.com and click on Join Now and select the Customer Service WAH Job Bank Registry to become a lifetime member to get connected with this client. Please email us your resume after you register with your qualifications and work history. Please reference agent id code MJOLLIYA on your registration submission. Please feel free to consult with us if you have further job related questions about our company at 14054186160.

Keywords: Mommy Jobs Online, Danville , Customer Solutions Tech Support, Other , Danville, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Inbound Customer Care Rep
Description: We are looking for energetic, friendly, articulate, self-directed customer care advocates. You will answer customer's product questions, promote
Company: Mommy Jobs Online
Location: Danville
Posted on: 05/20/2019

Nursing Assistant II (per Diem) - Inpatient Float Pool
Description: NA II for Float Pool Team NA provides routine direct and indirect care in hospital setting and all work performed is under the direct supervision of a registered nurse or physician. Float to all inpatient
Company: UNC Health Care Systems
Location: Chapel Hill
Posted on: 05/20/2019

Postdoctoral Fellow
Description: The employee will report to Professor Dr. Bao-Hua Song and will be a senior member of Professor Dr. Bao-Hua Songs research group, supporting projects through original research, collaboration with
Company: The University of North Carolina
Location: Chapel Hill
Posted on: 05/20/2019


PT Food Lion To Go Associate - Food Lion
Description: Job Number 19- Post Date 04/29/2019 Job Title PT Food Lion To Go Associate - Food Lion Positions Available 4 Operating Company Food Lion Full/Part Time Status Part-Time FLSA Status Non-Exempt Hourly (more...)
Company: Food Lion, LLC
Location: Danville
Posted on: 05/20/2019

Regional CDL A Truck Drivers - Home Weekly - Driver Performance Bonus!
Description: We are currently looking for CDL A Truck Drivers to Fill Our Regional Solo Positions - Home Weekly --What We Offer: ul li Pay Up To 0.51 Per Mile li Earn Up to 90,000 Annually li Average 2,500-3,200 (more...)
Company: Summitt Trucking LLC
Location: Danville
Posted on: 05/20/2019

Denial Medical Coders
Description: Denial Medical Coders Please only apply if you meet the qualifications and your resume must reflect your work
Company: Mommy Jobs Online
Location: Danville
Posted on: 05/20/2019

EMAIL MARKETING PROCESSOR
Description: DESCRIPTION Mommy Jobs Online is now recruiting Email Marketing Processors to work remotely. Great opportunity for the perfect person that has a home office setup to work remotely. At Mommy Jobs Online (more...)
Company: Mommy Jobs Online
Location: Danville
Posted on: 05/20/2019

PT Perishable Associate- Food Lion
Description: Job Number 19- Post Date 05/06/2019 Job Title PT Perishable Associate- Food Lion Positions Available 1 Operating Company Food Lion Full/Part Time Status Part-Time FLSA Status Non-Exempt Hourly (more...)
Company: Food Lion, LLC
Location: Chapel Hill
Posted on: 05/20/2019

Class A CDL Lease Purchase Truck Drivers - Burlington
Description: CDL-A Lease Purchase OpportunitiesCDL-A Lease Opportunities Make the living you've always dreamed of at J R Schugel Our CDL-A lease opportunities provide professional truck drivers like you with the (more...)
Company: J & R Schugel
Location: Burlington
Posted on: 05/20/2019

Temporary Security Guard
Description: Position Information Description of WorkThe Security Division is seeking to hire individuals with sound communication skills to perform security related duties at UNC facilities. Position requires (more...)
Company: UNC Department of Public Safety
Location: Chapel Hill
Posted on: 05/20/2019

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Danville RSS job feeds