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Technical Service Manager-Textile/Composites

Company: Antal International
Location: Danville
Posted on: September 8, 2019

Job Description:

Enterprise: BGF Industries, subsidary of Porcher Industries ( https://www.porcher-ind.com/en)(Antal in retained to recruit for Porcher)Location: Danville – Virginia (VA)Title: TECHNICAL SERVICE MANAGER - HEAD OF AMERICAS – Textiles/Composites Salary : competitive + Variable Bonus linked to Group and individual targets - Comprehensive medical benefits coverage - Health care and dependent care spending accounts - 401(k) retirement plansType of Job: Full TimeEstimated starting date: Q4/2019 - or immediate 1. Job General scopeThe Technical Service Manager – Head of AMERICAS plays a key role by managing a local team of specialists and experts.Manage the technical support AMERICAS team (3-4 ppls)Prioritize the technical support projects, related to the SBUs strategiesProvides support to the sales force as well as clients/prospects in the choice of technical solution of the portfolio responding to a defined need if needed.Provides after-sales technical support to clients in the case of problems requiring technical support for resolution. Transfer to the Quality Department who coordinates in the case of non-compliance.Provides support to Quality Department to identify and solve problems if needed.Belongs to the global shared technological platform and report to Global Head of R&D (Located in France)2. Job responsibilities / Missionthe interface with the customer to identify and clarify needs, establish specifications with the sales manager, coordinate prototypes preparation (based on in-house technologies of TRL>6), assist the client/prospect in the implementation and qualification of new products in compliance with quality standards.Provides support to customers in their need for industrial optimization.Is the interface with the customer for re-qualification of a product/process coordinated by the Product Manager.Is the interface with the customer for qualification of a raw material (yarns, chemical product… ).Provide input documents to R&D if the technical project become an R&D project.DETAILS OF THE FUNCTIONRespect the safety policy - Respects quality procedures and quality standards.Research and identify solutions for the customer or identify internal improvement to bring the right technical answer to the customerDiagnose and troubleshoot technical issuesAsk customers targeted questions to quickly understand the root of the problemTalk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issueProperly escalate unresolved issues to appropriate internal teams.Provide prompt and accurate feedback to customers in accordance with sales people in charge of the customer.Refer to internal or external resources to provide accurate tech solutionsEnsure all issues are properly loggedPrioritize and manage several open issues at one timePrepare accurate and timely reports: weekly and monthlyManage the pipeline Technical Support AMERICASDocument technical knowledge in the form of notes and manualsMaintain good relationships with clients.3. Qualification requirement:Engineering/Material background in material/Composites/Textile with previous Technical Service (TS) experience of 5 yearsExpertise on reinforcements (glass, carbon and synthetic) and composites-oriented thermoplasticMobility, agility and reactivity.Ability to communicate and to listen client/prospectAbility to adapt to new and varied applications areas for customers and prospectsStrong interpersonal, communication and problem-solving skills.Strong Leadership-Process/Project oriented (familiar with 6sigma)Proficient in both written and spoken – Spanish/French would be a plus.Healthy and can handle 30-50% business travel time.4. Company introduction:BGF Industries is a leading US manufacturer of high-performance fabrics and materials serving the Aerospace, Marine, Filtration, Insulation, Automotive, Electrical/energy, Protection, Medical and Construction industries.BGF was the first weaver of fiberglass textiles beginning in 1941 as Burlington Glass Fabrics.In 1988, BGF became a subsidiary of the Porcher Groupe of Badinieres, France.Today, with sales of over $150M, BGF employs 800 people at six facilities in three states. The manufacturing facilities are located in Virginia and South Carolina and the Corporate Headquarters and R&D facility is located in Greensboro, NC. Our 2,000 items plus product line is sold through sales and distribution channels across the globe

Keywords: Antal International, Danville , Technical Service Manager-Textile/Composites, Other , Danville, Virginia

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