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Wide Format Service Field Representative

Company: Duncan-Parnell Inc
Location: Raleigh
Posted on: June 18, 2019

Job Description:

Duncan-Parnell, trusted supplier to architects, engineers, construction contractors, surveyors and designers, is seeking a service representative for our Wide Format Equipment division. Primary duties--are planning and coordinating activities related to equipment installations, investigating and resolving customer reports of technical issues, and providing service on--equipment.-- Our trusted vendor brands include HP, Oce' and Canon.---- Essential Duties and Responsibilities: * Installation and training of new or refurbished equipment at customer's office to ensure full functionality and customer understanding of equipment operations. * Analyze equipment to determine source of problem, recommend repair or other corrective action. * Provide preventative maintenance keeping schedules as prescribed by manufacturer. * Manage inventory control of parts. * Receive calls from dispatch and follow written dispatch procedures. * Interaction with customer prior to on-site visit in order to verify potential problem and ensure correct parts are taken. * Maintain positive customer relationships. * Attend manufacturer's training classes and share knowledge with service team. Minimum Experience: Two years of experience servicing toner and ink based printers. Education: Associates degree or technical school required. Compensation: Hourly pay + eligibility for quarterly bonus Requirements: * 2 or more solid employment references from relevant sources * Excellent communication both written and verbal * Customer service focused * Mechanical ability * PC operation, DOS Command Line, PC troubleshooting and repair, Microsoft Office * Experience with digital circuitry DUNCAN-PARNELL OFFERS A COMPREHENSIVE BENEFIT PROGRAM INCLUDING: * Medical, dental, vision, life and long term disability insurance * Medical and dependent care FSA * 401(k) Retirement Plan * Paid Time Off and Holidays * Reimbursement for approved training * Laptop and cell phone for business use Disclaimer The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended as a complete list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.PandoLogic.Category: Construction & Trades, Keywords: Building Contractor

Keywords: Duncan-Parnell Inc, Danville , Wide Format Service Field Representative, Sales , Raleigh, Virginia

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