DanvilleRecruiter Since 2001
the smart solution for Danville jobs

Customer Service Representative / HME Support Rep.

Company: mommy jobs online
Location: Danville
Posted on: July 29, 2019

Job Description:

Mommy Jobs Online (mommyjobsonline.com) is now seeking HME Support Representatives to answer incoming calls, voice mails and emails to the Support Desk regarding user questions. The Representative is responsible for identifying the customer issue and providing a solution in order to resolve the case. The Representatives primary objective of the HME customer support team is to provide consultative responses to the many types of technical and non-technical questions raised by our customers and maintain a high level of customer satisfaction. The Representative is a hands-on contributor, and will be responsible for handling calls, emails and voicemails from the our customer base. The Representative must be able to communicate effectively with customers while also being comfortable with challenging scenarios. The right candidate has a mix of support and technical competencies, and is experienced with product release and customer service responsibilities. The Representative must be a team player with a positive attitude, strong interpersonal skills, and strong verbal and written communication skills. Must have a general understanding on how software businesses are organized and how customer support success is measured. What youll do: Work directly with our customers either by telephone or through electronic communication Answer questions and resolve cases regarding our application and its extended services Respond promptly to customer inquiries Professionally listen to and resolve customer concerns and escalate as appropriate Obtain and evaluate all relevant information to handle inquiries and complaints Direct requests and unresolved issues to the designated resource Accurately record details of inquiries, comments, concerns, action taken and next steps Communicate and coordinate with internal departments as needed Document resolutions into knowledge articles for information sharing Provide exceptional customer service by following up on customer interactions Expect occasional off-hours, shift work, or weekend hours as needed to support Production and Releases. About you: Must be a quick learner, pleasant, and have strong dedication and commitment level to a positive customer experience Must be able to work in a fast-paced, challenging environment with minimal supervision Looking for someone with a great attitude that is willing to learn and increasingly strive to improve Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner Dependable to be at work during assigned shifts and to complete work as expected Ability to multitask and meet specific goals set by supervisors and management Experience with documenting procedures while speaking with customers Strong problem solving and analytical skills About your background: Bachelors degree strongly preferred Minimum 2 years of experience in a customer support environment. Knowledge of customer support best practices. HME, Home health or healthcare administrative experience preferred Product knowledge preferred Call center experience Proficiency with Microsoft Office Suite (Outlook, Word, and Excel) Proficiency with Web Browsers (Explorer, Firefox, Chrome, and Safari) Basic understanding of DME industry, medical billing and accounting Equivalent combination of education and experience will be considered To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay: $15.00 per hr. To Become An Agent Please apply and register at mommyjobsonline.com. Please click on Join Now and select the Customer Service Job Bank Registry to get connected with this client and to begin their hiring pre-screening process. Reference agent id code MJOLshannonD when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: mommy jobs online, Danville , Customer Service Representative / HME Support Rep., Sales , Danville, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Patient Service Representative/Front Desk
Description: Multi-Specialty Orthopaedic group with multiple locations in Wake County, NC is seeking to fill a part-time position for a Patient Service Representative in our after hours clinic. Core hours are Monday (more...)
Company: Wake Orthopaedics, LLC
Location: Raleigh
Posted on: 08/21/2019

Sales - telecommute
Description: Dental Plan Company, featured on 60-Minutes and in the Wall Street Journal, and Good Morning America seeks serious and
Company: AmeriPlan
Location: Durham
Posted on: 08/20/2019

Coordinator, Sales
Description: Nexstar Media Group Inc. is the largest TV station operator in the country. With the reach of 171 television stations in 100 markets addressing nearly 38.7 of US television households, and a diversified, (more...)
Company: Nexstar Media Group
Location: Raleigh
Posted on: 08/21/2019


Sales Development Representative
Description: Phreesia is looking for a Sales Development Representative to join our team br The Sales Development Representative will be responsible for growing the sales pipeline by creating qualified opportunities (more...)
Company: Phreesia
Location: Raleigh
Posted on: 08/20/2019

Datacenter Solutions Sales Account Executive- NC/SC/VA
Description: Job ID : 76200 br br Location: USA-NC-Raleigh br br Functional Area: Sales br br Facility: Work at Home br br Relocation Provided: No br br Education Required: Bachelors (more...)
Company: Lenovo
Location: Raleigh
Posted on: 08/20/2019

Independent Beauty Sales Consultants
Description: Shasmi Beauty is currently hiring new professional, highly motivated and self sufficient IBSC Independent Beauty Sales Consultants to sell our skin care and cosmetic beauty products. We allow our IBSCs (more...)
Company: mommyjobsonline
Location: Raleigh
Posted on: 08/20/2019

Part-time Sales Associate - Allen Edmonds
Description: At Allen Edmonds, our mission is to inspire the shapers of tomorrow and that starts with you. br br We have been creating timeless custom-made mens dress and casual shoes since 1922, and were obsessive (more...)
Company: Caleres, Inc.
Location: Raleigh
Posted on: 08/20/2019

Internet Sales Consultant
Description: Process Internet sales leads, Providing
Company: Leith Toyota
Location: Raleigh
Posted on: 08/20/2019

Customer Service Representative
Description: Are you looking for an opportunity where you can grow within an organization By joining AmeriPlan, you will have access to a variety
Company: Ameriplan
Location: Greensboro
Posted on: 08/20/2019

Outside Sales Associate
Description: Outside Sales Associate Positions AvailableDue to the rapid growth of Equis Financial, outside sales associates are needed.Equis Financial is seeking driven individuals who are looking to join a community (more...)
Company: Equis Financial
Location: Raleigh
Posted on: 08/20/2019

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Danville RSS job feeds