Front Desk Agent @ Courtyard by Marriott Raleigh Crabtree Valley (Part-Time)
Company: Summit Hospitality Incorporated
Location: Raleigh
Posted on: February 21, 2026
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Job Description:
Job Description Job Description Description: SUMMIT HOSPITALITY
GROUP: GUEST SERVICES REPRESENTATIVE JOB DESCRIPTION SUMMARY: At
Summit Hospitality Group hotels, the Front Desk Agent works
directly with the public to Check-In Check-Out guests and to
achieve outstanding guest service as measured by brand standards
for Marriott, Hyatt, and Hilton. Adheres to all Corporate and Brand
Quality Standards. PREREQUISITES/QUALIFICATIONS: · Front Desk or
Guest Services experience from Hilton, Hyatt, Marriott preferred. ·
Skilled at working under pressure and be able to consistently
maintain a pleasant and professional personality when communicating
with the public. · High School Diploma or GED equivalent. · Skilled
at hotel computer operations for reservations, reports, and guest
services. · Able to work a variety of shifts and weekends. ·
Demonstrated ability to lead by example. Requirements: DUTIES AND
RESPONSIBILITIES: · The expectation of this position requires a
25-30 hour work week which includes weekends and evenings (Saturday
and/or Sunday). Hours beyond 40 must be approved in advance by your
supervisor. · Provide excellent customer service by being able to
greet customers promptly and courteously, answer questions in a
friendly, conversational manner. · Communicate with other
Associates and maintain a professional attitude even in the face of
challenges such as an irate guest. · Solve problems quickly and
efficiently including following up with guests to ensure a problem
has been solved satisfactorily. Anticipate issues before they
happen. · Explain at check-in all necessary information for guests’
to access Internet and in room entertainment. · Ensure lobby is
ready for clients and guests by helping to maintain the area is
clean, neat, and free of clutter. Restock brochures, information,
and commonly used forms in the front desk area. · Know and be able
to provide information about local attractions and restaurants and
give directions when asked. · Know and apply all Hotel and
Corporate safety and security policies and procedures for guests
and fellow Associates. · Attend training sessions as required by
your Supervisor. · When available, proactively assist teams during
breakfast and social events to provide high quality guest service.
· Ensure all guest accounts are posted promptly and correctly at
Check-In/Check-Out. · Assist Front Desk/Operations Manager with
ordering supplies and coding invoices for payment · Promote the
loyalty of the brand and Summit Hospitality Group · Duties are
subject to change and additional responsibilities/tasks may be
assigned WORK ENVIRONMENT: · Flexible work schedule including
nights and weekends · Ability to arrive on time as scheduled ·
Ability to stand, sit, reach, bend, stretch for extended periods of
time · Operate computer and brand equipment for Check-In and
Check-Out · Ability to lift 30 lbs. · Fast pace and often under
pressure to perform · Team environment requiring patience and high
level of communication
Keywords: Summit Hospitality Incorporated, Danville , Front Desk Agent @ Courtyard by Marriott Raleigh Crabtree Valley (Part-Time), Seasonal Jobs , Raleigh, Virginia
